F.A.Q.
Q Who owns the assets during the rental period?
Q What can be done whenever the Customer wants a time extension to keep using its assets beyond the base period of rent?
Q What happens at the end of base period?
Q Can further services be included within the same contract?
Q Who’s in charge of collecting all Customer’s requests about the ongoing contracts?
Q Which is the minimum standard to get access to rental?
Q How does BLT handle technical failures of guaranteed equipment?
Q How does BLT handle technical failures of equipment out of warranty?
Q How to contact BLT Enterprise?
Q Who owns the assets during the rental period?
A BLT Enterprise is the only owner for as long as the contract lasts.
Q What can be done whenever the Customer wants a time extension to keep using its assets beyond the base period of rent?
A There’s no need to do anything to get a time extension because the contract is renewed automatically beyond the base period.
If the Customer wants to set the extension, he will have to inform BLT Enterprise a few months before the end of the base period.
Q What happens at the end of base period?
A Different options are available are the end of the base period, such as:
| • | End of the contract and return of assets to BLT Enterprise; |
| • | Time extension of the rent; |
| • | Purchase of assets at their used market value; |
| • | A new contract for new assets. |
Q Can further services be included within the same contract?
A Yes, they can. Hardware, software (in bundle with hardware) and accessories.
Q Who’s in charge of collecting all Customer’s requests about the ongoing contracts?
A The Customer Service is available during the working week as well as a 24/7 on line portal where every Customer can browse the information required.
Q Which is the minimum standard to get access to a rental?
A Rental is open to Customers with VAT since 3 years at least.
Q How does BLT handle technical failures of guaranteed equipment?
A Whenever a malfunction occurs during the rental period, the Customer must follow this procedure:
1) Call the Service Center of the related product and follow the instructions giving general information about:
| • | Serial Number (S/N stuck on the back side or under the PC); |
| • | Model (printed upon the Serial Number); |
| • | Date of Purchase written on the Delivery Note; |
| • | Alternately the Product Registration Number might be requested. |
2) The Original Package must be kept in good condition for as long as the rental lasts.
Q How does BLT handle technical failures of equipment out of warranty?
A Whenever a malfunction occurs beyond the rental period, the Customer may contact the Service Center as previously described but it will be charged of the repair costs.
Q How to contact BLT Enterprise?
A To get further information about BLT Enterprise’s offers, please send your requests at blt@bltenterprise.it.